FAQ
General
thecode.xyz is a place where code and art meet. Here, you can find code-inspired posters for your space. We focus on different kinds of code and various fields of software development using minimalistic, pleasing to the eye colors and fonts. Our posters are produced using the finest technology from professional manufacture. We want to provide code enthusiasts with the best designs, which will brighten your space and boost creativity.
thecode.xyz sells top quality, code-themed prints produced using the finest technology from professional manufacture. Find out which quality of our prints matches your needs - Classic or Gallery Fine Art?
Trust and safety are important to us, and we take them seriously. Your order will be completed with care and an individual approach. We will print your poster with top-quality equipment. You can be sure that we will do everything that we can to pack your order well and securely so that you could enjoy the flawless piece of art in your space.
We’re always looking for interesting creators making great cosmic creations who come with a story to tell. Currently, only featured creators are allowed to sell with us.
If you are interested in being featured, or want to sell on thecode.xyz, please email us: contact@thecode.xyz
BUYING
We are accepting payment via Stripe (Visa, MasterCard, AmericanExpress, etc.) and PayPal. All credit cards used for payment must have a valid billing address.
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety, we do not store any payment information. Payments are made directly through PayPal / PayU—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.
Log in to your account, and if you don't have one, write to us at support@thecode.xyz
Shipping Return
The products are delivered directly from The Code to your doorstep. We strive to make all shipments as secure as possible.
You may return a The Code print within 14 calendar days of delivery and you will receive refund of 100% of the value of the ordered products minus the shipping cost. The product is eligible for return if it is in the original state and has not been used. The Code print needs to be sent at the customer’s cost to the address provided on the contact page. After receiving the package the amount will be refunded to your account within 14 days. Please note that in case of returning only a part of the received The Code prints the original shipping costs won’t be refunded. Also, our return policy is not applied to custom prints (custom prints are non-refundable).
In case of any concerns, please reach out to us at contact@thecode.xyz
This depends on the nature of the products. We try to send our products Worldwide, but some products might be available only in the European Union, USA and Canada. The countries for which shipping is available are clearly indicated on the product or check out page.
This is subjective depending on where the package is sent from and its destination. Also, the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.
*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.
The delivery time is usually 7 days and depends on the distance between you and the The Code office (Poland, EU). The expected delivery time may be longer due to a seasonal increase in sales on the global market or turbulences related to e.g. COVID19.
The shipping time does not include the manufacturing process. All our products are created on demand for each client individually.
The shipping cost depends on the total weight of the package, the country of shipment and fuel fees. In order to check for precise shipping cost, the chosen product must be added to the cart.
See the terms and conditions page for more specific information regarding delivery times. Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.
Privacy and policy
The Code may collect personally identifiable information, such as your name. The Code may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
You can find a Privacy Policy document here: TODO
Information about your computer hardware and software may be automatically collected by The Code. This information can include your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the The Code website.
The Code collects and uses your personal information to operate its website(s) and deliver the services you have requested.
When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfil the order you place and to communicate with you about it.
The Code uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, The Code news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.
The Code uses cookies to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.
If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the The Code services or websites you visit.
The Code does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.